March 18, 2007You know, all of you are saying how great Craftsman tools are so great and when you replace a unit you get what you are returning. Have you looked at the quality of what you are getting. When I tried to replace my ratchet, the guts of the one they tried to give me was all plastic and the one that I was givcing them or replacing was made out of all metal. You need to look at the quality of what you have and what you are trading for. Kobalt Tools are completely made out of metal. They also are made of a stonger metal than newer Craftsman tools. If you are really not wanting to get Kobalt and are still wanting to get rid of your Craftsman tools you might want to buy MAC or Snapon.
Forums : Garage & Tool : Craftsman VS Kobolt (617 Views)
Subscribers : skirk55
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March 19, 2007I don't know how I missed this thread, but Craftsman tools are one of my favorite subjects. I have been buying Craftsman for 25 years, got my first set when I was 11. Over the years I have noticed the quality of Craftsman dropping off a little. The finishes aren't as nice and as stated about they are starting to use plastic pieces in thier replacement rachets and the failure rates are going up. Over the years I would break about 1 tool every year, lately I am noticing alot more failures. It's always fun to have a socket break at the more inoportune time when you have a hole bunch of stress on it....snap...and then it misses your head by inches.
Now with all of this being said, I still love my Craftsman tools and the ease of exchanging them. Here's a tip:
When they say "I have that right behind the register" (rachets mostly), say "No thanks, I know where they are" and go grab one off the shelf. They may give you static, just be polite and go grab one.
If they can't replace your tool, make them replace the entire set plus something else that you want within reason (for the wasted gas money to go home and get the set).
March 19, 2007that's all ya got to do as a Sears employee I'll tell ya, all the company wants is about a 50% exchange rate for refurbs.That's usually accomplished by the regular joe who left his tools in the back of his truck to get rained on and they got rusted. If you don't want a refurb then get a new one the main key is to not loose your temper with the associates they are only doing what they are told, and if you still can't get any satisfaction ask for the customer relations telephone number and not only will the corporate office resolve the issue they are also probably going to give you a $50 dollar gift card. And one more thing this the company that makes Craftsman along with a few other brands.
I found this to be interesting also...
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